I bought the upgrade and installed it. Followed all the instruction. When all is finnished, I still only got the Dorico 5? What to do?
You need to activate Dorico 6 with the Steinberg Activation Manager, and perhaps deactivate Dorico 5.
Jesper
How can I find the Steinberg activation manager?
It should be in your Applications/Programs folder or are you saying it is not in there?
Also, be aware that the desktop and start icons (shortcuts) may be the ones for v5. Both apps may be “live” and you may need to make sure you are actually starting v6! I had installed v6 a while back and wondered why updated features were not there — until I noticed that the old links hadn’t updated.
— Jim
I found it and deactivated Dorico 5, but i cannot find Dorico 6 anywhere. Can you help?
Did you enter the activation code you got when you bought it?
I think you enter it into the Steinberg Download Assistant, or online in your Steinberg account. Make sure you’re logged in to the same account you used when you bought Dorico 6.
Jesper
I don’t remember that. Can i find it again?
You should have received an email, perhaps in your mail trash/spam folder.
Or, log in at steinberg.net
Jesper
I have logged in. Dorico Pro 5 is the only product showing. But I ordered the upgrade and to version 6. And payed by PayPal. When I now look at the Cart it seems that I have to checkout again? (I am not happy if I need to pay twice!)
You shouldn’t pay again. Are you sure you used the same email address when you bought it that you use when you log in? You should have received an email from Steinberg with the receipt and activation code.
Jesper
Paging @dspreadbury for help.
Yes I did, perhaps something went wrong in the process. No e.mail from Steinberg. I try again, and if there will be a double payment I hope for a refund.
I think you should wait a little and see if you get an email. Don’t pay again.
Jesper
Check in PayPal’s app to see if the first payment went through!
I got an email now. But in the download assistent it only shows Dorico Pro 5
In your initial post, you wrote that you followed all the instructions. Which instructions were those? I’m sure the Dorico team would like to know if you found instructions that are out of date or unclear, so that they can fix them.
Puh! Looks good now!
I think it is difficult to remember all after all the struggling, but a clear instruction on where to put the Access Code would be helpful!
I showed you a picture, where it says Redeem Code at the upper left of the Steinberg Download Assistant. Then activate in the Steinberg Activation Manager.
Jesper