Upgrade to Cubase Artist 12 from Elements 8 Is not working Soft E-licencer

I raised this a while back and thought it was resolved but it has not fixed anything: How to upgrade from Cubase Elements 8 to Cubase 12 Artist - #9 by Wickham_Sky

Now my cubase 12 will not open because it says that verification has expired.
What can I do from here?


How does it look like in the Steinberg Activation Manager, please? Can you see Cubase Artist 12 license there? Is the licence activated?

Hi Martin,

This is how my SAC looks:

I could never upgrade my Soft E-licencer because it said I needed a USB, but I only have the soft e-licencer

This is what I get when I follow the steps from the email


I’m afraid you need a new upgrade code, which doesn’t require the USB-eLicenser (in the past, it has been required).

Hi Martin,

Oh really? How do I get that? I see no way to directly contact Steinberg directly and get this sorted.

Hi @Ojuks,

I have sent you a PM with a new DAC.