I have an activated copy of Cubase LE AI Elements including “basic FX suite” which came with the (very nice) UR44 that I purchased last month. I recently took up the offer to upgrade to Cubase Elements, but there seems to be a problem with the UPGRADE package which I purchased online, yesterday.
The downloaded package “Cubase_Elements_7_Installer_win.zip” does not appear to contain an upgrade to Elements from AI. It does nothing more than offer to reinstall AI. (To an older version, BTW.)
The contents of the zip file are:
[folder] Cubase LE AI Elements 7 for Windows 15/05/2013 11:44
[folder] Xtras 15/05/2013 11:43
[file] Cubase_Elements_7_Start_Center.dxr 17/04/2013 12:23
[file] Cubase_Elements_7_Start_Center_cont.dxr 17/04/2013 12:23
[file] Start_Center.exe 19/04/2013 12:26
I cannot find any eLicence Activation Code for Elements 7 - only my pre-existing codes for AI.
I paid money for this at Steinberg’s on-line shop “asknet”, but I have received nothing whatsoever.
What is going on? I tried to email to request a refund, but <firstname.lastname@example.org> does not accept incoming e-mails. How do I ask for my money back for this unusable or misrepresented product?