Upgraded to Cubase 11 pro but it refuses to activate (NEED HELP)

Cubase
1

Hi,

I previously had Cubase 8 AI registered both in usb e-licenser and soft e-licenser form. I paid to upgrade to Cubase 11 pro. Everything downloaded fine and I updated licenser control center. When I enter the Cubase 11 activation code, it shows up fine. Then I press “continue” and it doesn’t let me select either the usb or soft e-licenser to upgrade. It says that no upgradable license exists, which is simply not true. I’m about to pull my hair out. Any help would be much appreciated.

2

It would be one or the other, not both

Also, the license would have to have been already moved to the USB key in order to apply the new license.

A common cause of this has been the user buying the wrong update, so that might be worth checking into as well.

3

i did end up buying the wrong update. thank you!

4

:smiley: :sparkles: