Hi, I recently bought the Cubase 10 Pro UPGRADE from AI Elements 9. I received the USB elicenser via mail, and have plugged it into my computer. However in the elicenser control centre, under ‘licenses’ when the USB is selected, there is only blank space. I have tried on another macbook (I’m on OSX 10.14.3 Mojave), but the result is the same. I have reinstalled the elicenser a few times but keep getting the same result.
I uninstalled elements 9, but the key is still visible in the control centre. Also, when I enter my activation code for Cubase 10 Pro, it won’t let me select any of my existing keys to upgrade.
I’m really not sure whats going on and I’m slightly new to Cubase… Any help would be appreciated thanks.