Im new here and I am sorry if this has already been discussed. (I have made a search.)
Having just bought a ur44 I got cubase ai 7 for free. I liked it and bought the upgrade to cubase 7 on a 60% discount. Not much money and so far so good.
The problems:
When I run the installer (I use a mac) that I downloaded from the link I got the only thing I can install is cubase ai 7.
– I thought this might just be that the upgrade unlocks features in the au-program I already have, but:
The program is still named ai le 7, but;
when I open it, and read the news in the the steinberg hub, I am asked if I am convinced by my cubase 7-trial and if I want to buy it!!
– I have gone through the idiotically procedures in the eLicenser: copying and pasting the code that I got in the mail when I bought the upgrade. But still;
the program both thinks that I am running a trial version of 7 AND that it is a le ai 7 that I am running!
I didn’t like Apples Logic pro much (my son uses apples logic and propeller heads reason) and this was cheaper since I got it with the ur 44. But I know for sure that you never have problems like this when you buy and install apples programs. Is this what I can expect from steinberg?
If anyone could help me and convince me that steinberg is in fact a good company to buy stuff from I would be very grateful.
If you bought an upgrade to Cubase from AI, I imagine you are getting a box delivered, because in order to use Cubase, as opposed to Cubase AI, you need a physical USB elicenser, which comes in the box. So even if you have Cubase 7.5 installed it would not run, and it would complain about there being no license.
Thank you for your reply. It turns out that no new file was needed and that I only locked up features in the file I had. It is still named AI… but it runs as 7. Not the best solution, but it works.
I’m not sure that I would be content with ‘it works, but…’ Obviously there is still something wrong there, and later on you may discover that there are other unexplained problems. Is your e- licenser showing the correct version? If it is, why not follow the uninstall procedure provided by Steinberg, remove everything Cubase related on your computer, and then do a fresh install using the files linked by Steve? It appears you still have remnants of AI remaining somewhere at present.