I am taking the opportunity of upgrading my old Cubase Studio 5 license (ancient, i know) to Cubase Pro 10 using the upgrade pathway. Whilst i have my USB e-License registered with Cubase Studio 5, this license does not appear in MySteinberg online account. Also, for some reasons, i couldn’t locate the old activation email from Steinberg. Just checking if there is a way for me to add the Cubase Studio 5 license to MySteinberg which qualifies my for the upgrade? Many thanks for this.
I cannot find a MySteinberg account on the email address used here on the forum, so I cannot check anything. However, if the eLicenser Control Center shows a Cubase Studio 5 license stored on the USB-eLicenser, you are qualified for the upgrade regardless of a MySteinberg registration.
Thank you Ed for looking into this. I changed my email address yesterday to test whether the MySteinberg could somehow recognise the older email (and hopefully recognise the old license - but no luck), hence that’s why you can’t locate my account. I have reverted to the same email as this forum’s.
The eLiencese Control Centre does show a Cubase Studio 5 licence - thanks for confirming i am qualified. When i purchase the new “upgrade” activation code, does the eLicense Control Centre automatically recognise it is going to be an upgrade pathway?
Side Note - I purchased Cubase Studio 5 in a box with the USB in 2010, i think what happened was I activated using the code in my old laptop through the old License Control Centre - don’t think there was any email from Steinberg and i don’t recall registering with MySteinberg (not sure it exists back then). I am on a new laptop now - when i plug in the USB e-License, the eLicense Control Centre shows a Cubase Studio 5 but in addition it says” All Applications -Steinberg, Non Movable, remaining time: 24 hour…”. Wondering if this is an issue? Also, I have clicked on the “Maintenance” button and it all went well. However, when I tried registering my USB-eLicense on MySteinberg, but it says “USB -eLicense number already registered by another user”. I don’t know if there’s a way or possible at all to de-register this from my old laptop or old License Control Centre (since I probably didn’t register with MySteinberg back then)? Apologies for all the questions and appreciate your help Ed. I am happy to PM you with my USB number. I have also keep the hard copy of the old activation code if you need proof.
The system is not as advanced as you may think There is basically no connection between the shop for purchasing licences, MySteinberg and the eLicenser Control Center.
The only important part is that you actually have a license on a USB-eLicenser. In your case, it seems like you registered the USB-eLicenser to a different account. To find that account, please send me the USB-eLicenser number in a PM. We’ll take it from there then.
Many thanks Ed. I have PM you my USB elicense number.