UR-RT2 installation

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Hello, I tried to install my new device UR-RT2, but I can’t make it connected to my computer…

I followed instruction:

  1. all other USB disconnected from computer and UR-RT2 standby
  2. TOOLS for UR-RT2 installed
  3. device connected to computer via USB, and then switched on
  4. open [Device Manager] --> “Sound, video and game controllers” checked. ‘Yamaha Steinburg USB Audio’ not connected. (refer screenshot)

So, I tried re-installation, reboot, etc. Can anybody help me with this problem or give me some feedback on install?

Hi, try another USB input on motherboard. Maybe you use USB3(blue input)!