# UR12 not eLicenser not recognized **URL:** \ **Category:** Steinberg Hardware\ **Created:** [January 11, 2017, 3:56am UTC](https://forums.steinberg.net/t/ur12-not-elicenser-not-recognized/671515 "2017-01-11T03:56:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Djara2](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@Djara2](https://forums.steinberg.net/u/Djara2)\ **Post date:** [January 11, 2017, 3:56am UTC](https://forums.steinberg.net/t/ur12-not-elicenser-not-recognized/671515/1 "2017-01-11T03:56:18Z")
So I’ve never noticed any quirks regarding the performance of my UR12. I left it unused for about two and a half weeks while on vacation in another state during which I reinstalled Windows on my computer. After reinstalling the drivers and firmware for the UR12 and ultimately the eLicenser software, I noticed that my UR12 wasn’t being recognized. It powers on just fine and is recognized as an installed device in the control panel, however, I still cannot get the software to recognize it even after numerous tries. ---
**Author:** ![Ed\_Doll](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/ed_doll/32/138966_2.png) [@Ed\_Doll](https://forums.steinberg.net/u/Ed_Doll)\ **Post date:** [August 14, 2026, 8:44am UTC](https://forums.steinberg.net/t/ur12-not-elicenser-not-recognized/671515/2 "2026-08-14T08:44:39Z")
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**Author:** ![Ed\_Doll](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/ed_doll/32/138966_2.png) [@Ed\_Doll](https://forums.steinberg.net/u/Ed_Doll)\ **Post date:** [August 14, 2026, 9:03am UTC](https://forums.steinberg.net/t/ur12-not-elicenser-not-recognized/671515/3 "2026-08-14T09:03:46Z")