UR12 only right output works

Hi…could my UR12 be broken? I don’t mind buying another one, but want to run this by you all first. This is how I’m concluding:
EVERYTHING I route through the UR12 outputs on the RIGHT side ONLY. Cubase, anything on my hard drive, anything on the internet like YouTube. When I switch to my computer hardware, those same songs as well as all internet content are again in STEREO.
(ps-ALL settings input/output on Cubase as related to UR12 are set up propersly, congruent with stereo output. Indeed, when I mixdown and listen on other devices or even laptop sound card it is in stereo)