UR22 cuts out intermittently

Hey guys,

I’m having the same problem. Just to let you know.
tried all the tweaks like core parking driver updates, cables e.t.c.
All to no avail.

The problem intensifies when playing or editing video, wich is my business.
Audio is just for fun (most of the time anyway;) )
But as I’m recording multitrack somtimes at our local jazz venue,
Id like to be able to hear what i’m mixing without audio dropouts.

Awayting the new driver eagerly!
Cheers.

my specs:

asrock b150m s4pro
intel i5-6600
32gb mem
gigabit gtx970 4gb g1
win 10 64bit
ur22mk2 v1.02

sadly no change with the new drivers, uninstalled the previous one, installed the 1.9.8 driver and i have the same amount of audio dropouts as before. during non video playback it drops maybe once every 10 minutes (when photoshopping everytime i use an mid to heavy one the cpu tool or filter) and during video playback and editing every 2 to 5 seconds…

If i can help in any way, I would be glad to do so.

Pim.

edit: Added the driver version for clarification.

The new driver 1.9.8 for Windows is now available:

https://www.steinberg.net/forums/viewtopic.php?f=157&t=95344

I continue to have the same issue as plinius10 using Windows driver 1.9.8.

I will say that the new driver works absolutely amazing for me. Albeit that I already got rid of the random dropout issues by changing mobo’s.

See in my reply to the new release below how much better the driver is performing.

I sure hope the new driver helps all of you with the UR22 dropout issues. Fingers crossed…


Best! :slight_smile:


https://www.steinberg.net/forums/viewtopic.php?f=157&t=95344

Bump!

I am curious if the driver update has solved any of the issues here?

Me too,

It would be nice if people reported on the driver working or not so I can figure out what my next step will be.

Thanks in advance!

I have update to 1.9.8,cuts out is still。。。。

I’m pleased to say the new 1.9.8 driver seems to be working PERFECTLY for me!!
No dropouts at all yet! :slight_smile:

Obviously I’m sorry to hear that for some people the problem remains but, as a regular contributor to this thread since Page One - and someone who was pulling their hair out with desperation trying to find a solution, I am DELIGHTED to finally be rid of the dropouts!!

It seems Steinberg have been working steadily on this for months, quietly listening to forum unrest and slowly edging toward solutions.
I’m sure they’ll continue their work and hopefully the lingering problems that are still harrying some users will be finally laid to rest.

Thanks!

Great to hear man! I obviously wished to push for a solution to the problem. At least it is working for you! Fingers crossed that that stays that way…

:slight_smile:

Please do not jump to conclusions! I wrote earlier that the problem was solved, but the cuts can come back in a week or a month, after which you connect any other device to your PC. Driver 1.9.8 for WIN not delivered me from cuts, although better than the previous . Programs can now control the switching frequency of sampling but unfortunately could not manage to change the buffer size, for example a popular guitar plugin as BIAS FX. There have written that cuts the problem concerns the ASRock motherboards, but Asus me. I wrote above that experienced with my PC 7 pcs different UR12, and only 2 of them - each one a certain USB port does not suffer from the cuts. I want this interface to return the seller. To replace the PC will cost 10 times more expensive than buying another interface, and there is no guarantee that the interface with other PC will not suffer from cuts.

I just ordered an pci-e usb card. Thought a different chipset might do the tick. At least I hope so. It should be arriving on Wednesday. I’ll keep you posted.

Well, can somebody explain me how this cutting appears? It seems I may have same issue.
It was with previous version 1.9.4 and with current 1.9.8 - the same (Win10 64). I have gigabyte ga-z77n-wifi motherboard, with Wi-Fi disabled.
For me it looks like this. I play video movie for 2 hours and after about 1 hour I usually loose an audio for about 1.5 seconds and then everything is fine. I used to think that may be it was a a movie file audio codec problem/glitch, but not sure. If you rewind video and play again audio loss does not happen on the same place. Playing foobar2000 via DirectSound also had similar experience.
How to 100% determine, that this is cut, but not source file problem? Of course you can play around in Cubase whole day and then if you get this cut out you can be sure it is, but what if you work with simple apps?

I recorded a small video, to show the problem.
While recording I noticed that the dropouts are even more present than
with the previous version of the driver.

https://youtu.be/PfdAVYbkPdg

(please don’t bash my awesome ghetto speaker stands :sunglasses: :laughing: )

Plinius, that must be extremely frustrating! I do sympathise!

My problem was slightly different. My dropouts would only last a tiny fraction of a second - sort of the silence equivalent of a ‘pop’. And the power LED never blinked.

It does look like your problem could be power related.

It seems (so far) that they have managed to solve the problem I was having, but there’s obviously still work to do.
Keep posting here. Keep alerting Steinberg to problems. It might take a while, but I’d like to think they’ll get there in the end.

In the meantime, does running DPC Latency Checker or Latency Monitor show anything peculiar happening when your dropouts occur?

Thanks.

I think it’s not power related, as I tried running the unit with external power and it made no difference. The latency never exceeds 680us. So that should be alright i think.

I hope the usb card will fix the issue, otherwise I have 48 days to fix the problem before I have to return it.

I agree with jamieboo, more looks like power problem, as no reason why led blinks. Mine does not.

But why doe’s it intensify when playing video, but not when playing a gpu heavy game?
And why does it drop the audio when on external power? While other usb devices like an usb hard disk(powered bij usb) have no problem? Aaaaal these questions :question: :cry:
If i sherlock the shit out of this i conclude the driver has some sort of interrupt problem or encounters too much problems, flat-lines and restarts… somtimes once in 10 minutes sometimes faster than it can recover :unamused:

Thanks for thinking with me on this!

edit flower :laughing: :laughing: :laughing:

Hey Guys,

I`m down with plinius10!

I`ve still the same issues like before! Nothing changed, until I activate my slower pci-e wifi network card and deactivate my faster pci wifi card!

The driver changed nothing in my case…

Cheers, Mike

Sad to say I’m not surprised this driver doesn’t change anything for those suffering from wifi card issues.

I get the impression that this driver was focused on ironing out conflicts with native usb drivers/controllers - which I always believed my problem to be. And for me, happily, the problem is now solved.

Completely disabling all wifi was the very first thing I did in an attempt to sort out my problem, as wifi drivers/stuff has long been considered a main culprit in audio/latency/dropout issues - but alas that made no difference in my case.

Now that the low level usb driver conflict issues appear to be solved, maybe Steinberg can tackle the issue of functionality alongside poorly coded network drivers.

I’m sure we’ll all get there in the end!
In the meantime, if you haven’t already, maybe try different wifi network drivers, or different PCIe slots.
Also perhaps try different chipset drivers, mobo BIOS, etc.