UR22 DAC and serial Reg issue


I am trying to register DAC in order to download driver for Win 10 PC that I bought new. my old pc crashed and no longer in use. I probably used the DAC on that old pc. But now I try to register product, i am getting error - serial is invalid and DAC has already been used by another user! I open the support ticket but it seems there could be long delay.

Now I use Win 10 Pro 64 bit with intel i7 12 GB toshiba laptop. plug-and play doesn’t seem to install the drivers for UR22. I try to search for driver at steinberg site but couldn’t find it ther. any help is appreciate it.

Thank you

when i try to open the cubase software, i am getting error - no valid license found. When I try to activate, it fails. appreciate your help