UR22 MKII firmware not being recognised

Hey guys, im trying to install the firmware but when i click the programe its saying:

UR is not detected, please check the connection or reboot the software

I’ve done both of those things and had the driver installed before i plugged the device in. It’s not brand new as my mate gave it to me but i feel like i’ve done everything and its not working. Connections are all working
Any help would be greatly appreciated as I have thing I am very eager and ready to record!

Have you been following the guide for this?