UR22 MKII Issues

Not sure if this is the right place but I’ve just gotten one and am having a few issues with it. Just wondering if its defective or its how it normally is.

Mic is extremely quiet even with set to max gain with the AT2020.

Headphone slot is kinda of weird. When my headphone is plugged in all the way the vocals are distorted and drop out. I’d only hear the instruments really.

If I only plug half of my headphone jack in I can hear everything as normal except then everything is extremely quiet.

and yes all my drivers and software for the UR22 MKII is updated. For what its worth I’m on windows 10