Hi,
If you have issues with the Hi-Z you should send a mail to support with all the info we need to help - including the serial number of the device.
Please use the support request form in MySteinberg under My Support for that. Thank you!
Sorry to reopen an old thread but I have also posted my own.
I purchased the UR824 and have the same issue. I have 1 week left on the return but I love this card and as I record a lot of guitar I cant justify having it.
I logged a support request with Steinberg 2 weeks ago and still no response.
Did you guys send yours off and have it successfully repaired? What was the turnaround time?
Mike
Hello this is a message for Ed Doll. I am having the same issue with clipping on the UR22. It is very frustrating because the reason I bought the UR22 was obviously to record clean audio. Can you please send me a message and let me know the course of action.
I have the same issue.
I live in Germany.
Can I send my UR22 to Steinberg to get it fixed?
Try contacting your local distributor: