UR242 - Download Access Code lost

I recently purchased a second hand (used) UR242 from an online service website.
I contacted previous owner of this sound card and he told me that he lost the download code and I couldn’t transfer software license to my account.

How can I get Download Access Code ?

I tried to open a support ticket but there is no way to do this on your website.

I contacted with Turkish distributor (Dore Music) and opened a support ticket for that.

Can you help me to get this access code ?