# ur28m sound dropping out

**URL:** <https://forums.steinberg.net/t/ur28m-sound-dropping-out/157868>\
**Category:** UR Series\
**Created:** [October 31, 2020, 3:24am UTC](https://forums.steinberg.net/t/ur28m-sound-dropping-out/157868 "2020-10-31T03:24:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![stevanoid](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@stevanoid](https://forums.steinberg.net/u/stevanoid)\
**Post date:** [October 31, 2020, 3:24am UTC](https://forums.steinberg.net/t/ur28m-sound-dropping-out/157868/1 "2020-10-31T03:24:51Z")

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hi please help  
my ur28m has started dropping out the sound every 30 seconds or so the sound dissapears for a few seconds  
this happens even when inputting in stand alone mode using both using xlr cables and spidif cable.  
i have installed latest drivers and reistalled  
also tried changing buffer size  
any advice please it is a few years old but hasnt had that much use  
cheers

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**Author:** ![SfelixMusic](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/sfelixmusic/32/147484_2.png) [@SfelixMusic](https://forums.steinberg.net/u/SfelixMusic)\
**Post date:** [November 15, 2021, 9:39am UTC](https://forums.steinberg.net/t/ur28m-sound-dropping-out/157868/2 "2021-11-15T09:39:55Z")

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Hi all.  
I have the same problem. I have installed the latest drive and changed the buffer size but nothing…  
I try also connect spdif and xlr but continue the same  
I don’t know what I have wrong…  
Thanks in advance for the help

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<div class="post-metadata">

**Author:** ![SfelixMusic](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/sfelixmusic/32/147484_2.png) [@SfelixMusic](https://forums.steinberg.net/u/SfelixMusic)\
**Post date:** [November 15, 2021, 11:33am UTC](https://forums.steinberg.net/t/ur28m-sound-dropping-out/157868/3 "2021-11-15T11:33:15Z")

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My configuration:  
Windows 10 - 64 bits  
Asus Prime Z390A  
i5 9400F - 2.9 Ghz  
16GB Ram  
Cubase 11  
UR 28M

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**Author:** ![alexis](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/alexis/32/170348_2.png) [@alexis](https://forums.steinberg.net/u/alexis)\
**Post date:** [March 8, 2022, 8:06pm UTC](https://forums.steinberg.net/t/ur28m-sound-dropping-out/157868/4 "2022-03-08T20:06:37Z")

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Maybe trying another USB connecting cable might work?

And also … how have you isolated the problem to the UR28M, as opposed to something in Cubase, etc.?