UR44 ground noise

hi! i just got a UR44 for christmas and its great and all but it has ground noise. it doesnt sound like typical ground noise (which im aware all AI have some_, this one only plays when I hit the play button in my DAW, and stops when I pause.
it sounds like a low pitched buzz, and I know it isnt coming from my DAW because there isn’t any leveling going on. if I open a blank project the problem persists.

here is an audio clip of the noise:

is there a way to fix? if i cant get it fixed i plan to send it back and buy a different brand. thank you!

We were just talking about that, check out https://www.steinberg.net/forums/viewtopic.php?f=157&t=109610

awesome thank you!