I’m using my UR44 with Cubase Elements 10 (on a Windows machine, if that makes a difference). I’m having an issue where sometimes when I set everything up, I see Inputs 5 and 6 for the UR44 as “Inactive” in Cubase. Other times, both 5 and 6 are Active and available to me. I have no idea what is causing this to work sometimes and not other times, and would appreciate any advice as to what I’m doing wrong in Cubase that is causing 5/6 to be shown as inactive.
It’s happening to me right now, and when I open the Studio Setup menu option and look at devices, this is what I see:
Inputs 1-4 all Active, and Inputs 5 & 6 are Inactive. but there doesn’t seem to be any menu option – no button, no nothing – that lets me change 5 & 6 from Inactive to Active. What do I do here? I’m getting the same result when I have an instrument (digital piano) plugged into Input 5 and when I don’t – there doesn’t seem to be anything I can do right now in Cubase to force it to see Inputs 5 & 6 as Active.
I should note that when I dspMixFX UR44 outside of Cubase, just to test the audio interface, all 6 inputs are available to me – so I’m quite sure this is an issue in Cubase, and not a hardware issue. That is, when I route my digital piano into Input 6 using dspMixFX UR44, I can hear the piano coming through that input. When i try it in Cubase, the same input is Inactive and I get nothing.
Googling for this problem hasn’t turned up anything useful, and as I mentioned, i’ve had this set up work in the past, so I’m really confused about what is making it not work some of the time. Any advice about how to get Inputs 5 and 6 to show up as Active would be greatly appreciated.