UR44 Template Problem (Artist 12)

So, the templates included in Cubase for my hardware are broken, I think. For example, the guitar+vocal one invokes a “zombie” amp insert that cannot be bypassed and doesn’t respond to controls. When the insert is removed, it still affects the sound.

The other templates (the ones without “UR44” in the name) don’t have busses for my hardware. When I try to add new busses, I think I’m doing something wrong because inserts don’t work at all on audio channels from those templates.

So I need to learn routing or something? It seems quite complex and I’m getting frustrated with this “upgrade,” as I never had this trouble with earlier versions.

Thanks!