# UR44C Audio interruption due to USB error is detected **URL:** \ **Category:** UR-C Series\ **Created:** [January 19, 2021, 11:38am UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149 "2021-01-19T11:38:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![misohoza](https://avatars.discourse-cdn.com/v4/letter/m/57b2e6/32.png) [@misohoza](https://forums.steinberg.net/u/misohoza)\ **Post date:** [January 19, 2021, 11:38am UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/1 "2021-01-19T11:38:44Z")
What exactly does this error message mean? I’m getting this quite often even though I don’t notice any drop outs or problems with playback. Happens both in usb2 and usb3 mode. ---
**Author:** ![steve](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/steve/32/193789_2.png) [@steve](https://forums.steinberg.net/u/steve)\ **Post date:** [January 19, 2021, 11:46am UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/2 "2021-01-19T11:46:07Z")
I really have no clear idea- but I swapped to a very short usb cable and got better results. ---
**Author:** ![misohoza](https://avatars.discourse-cdn.com/v4/letter/m/57b2e6/32.png) [@misohoza](https://forums.steinberg.net/u/misohoza)\ **Post date:** [January 19, 2021, 11:50am UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/3 "2021-01-19T11:50:20Z")
I will try that. Thanks. Now I’m using USB-C to USB-C cable. Tried both with and without power adapter. Seems to make no difference. @steve Are you getting this error message too? ---
**Author:** ![steve](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/steve/32/193789_2.png) [@steve](https://forums.steinberg.net/u/steve)\ **Post date:** [January 19, 2021, 12:13pm UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/4 "2021-01-19T12:13:27Z")
Yes, I am. The shorter cable _seems_ help, but I can’t honestly say I’ve done a robust test. I’m using a USB A to C cable, fwiw. Whether I use the USB power or mains also seems not to matter as far as this goes, ---
**Author:** ![steve](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/steve/32/193789_2.png) [@steve](https://forums.steinberg.net/u/steve)\ **Post date:** [January 19, 2021, 4:25pm UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/5 "2021-01-19T16:25:07Z")
Well, my USB cable idea success was just coincidental. And, I just noticed there’s a [software update](https://www.steinberg.net/en/support/downloads_hardware/downloads_ur_c.html), and also this article which I spaced on: > **[UR-C: Audio dropouts in SuperSpeed (USB 3.1 Gen 1) mode](https://helpcenter.steinberg.de/hc/en-us/articles/360009604280)** > > Problem > When a UR-C audio interface (UR22C, UR44C, UR816C) is being used in SuperSpeed (USB 3.1 Gen1) mode, audio dropouts may occur depending on the system's USB host controller. > Background > The dr... I’m going to do the update and take the advice in the article and see if anything is different. ---
**Author:** ![misohoza](https://avatars.discourse-cdn.com/v4/letter/m/57b2e6/32.png) [@misohoza](https://forums.steinberg.net/u/misohoza)\ **Post date:** [January 19, 2021, 5:15pm UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/6 "2021-01-19T17:15:58Z")
Thanks @steve I’ve seen that article. It happens with both usb3 and usb2 modes. I already did the latest updates. Tools, firmware, driver. I think there is newer driver than the one included in the package. So let me know if the updates change/fix anything for you. ---
**Author:** ![steve](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/steve/32/193789_2.png) [@steve](https://forums.steinberg.net/u/steve)\ **Post date:** [January 19, 2021, 6:03pm UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/7 "2021-01-19T18:03:28Z")
Okay @misohoza… I updated everything including the 2.0.4 yamaha usb driver… be back in a day or two, ---
**Author:** ![dondawell](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/dondawell/32/143220_2.png) [@dondawell](https://forums.steinberg.net/u/dondawell)\ **Post date:** [September 27, 2021, 9:52am UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/8 "2021-09-27T09:52:18Z")
Maybe this helps… some users reported that some of the settings helped. Make sure to check it out: **Please make sure you have done step 1&2 before doing step 3:** It seems that the Yamaha driver can’t communicate right sometimes when : 1. Internal windows audio driver is disabled in bios 2. When using MBR file system 3. When using other OS Type setting in bios instead of Windows UEFI mode **On new systems this option is sometimes automatic on (Other OS)** 4. When using XHCI mode 5. When Intel Turbo Boost Technology is enabled [Fix: Audio interruption due to USB error is detected. (Windows) - Cubase - Steinberg Forums](https://forums.steinberg.net/t/fix-audio-interruption-due-to-usb-error-is-detected-windows/742032) ---
**Author:** ![steve](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/steve/32/193789_2.png) [@steve](https://forums.steinberg.net/u/steve)\ **Post date:** [September 27, 2021, 4:40pm UTC](https://forums.steinberg.net/t/ur44c-audio-interruption-due-to-usb-error-is-detected/688149/9 "2021-09-27T16:40:25Z")
Sorry, while this works on your particular system, it is not a universal fix. I did find that using a very short (6 inch) USB-C cable plugged into a USB-C thunderbolt port on my laptop improved the situation. The error _Audio interruption due to USB error is detected_ no longer appears, and there are much fewer occasional dropouts all the same. Also, the driver shows it being connected via USB 3.1 Gen 1, and no longer complains that it must switch to USB 2. Note that I do not see the issue when using the ASIO driver, only when Windows uses the device via one of its methods. ![image](https://europe1.discourse-cdn.com/steinberg/original/3X/9/6/96926e4e4bc69f8ee853f0747d2923457bb017cb.png) ![image](https://europe1.discourse-cdn.com/steinberg/original/3X/6/1/610014cee53e6a72a2fbd397e8f91c8c30af0e2d.png)