UR824 hi-z clipping (Steinberg no response)

Hi

Thank you for your reply.

To be honest if I wanted to use a DI box I would not have purchased a £529 soundcard.

I have long since become very annoyed at the beta tester culture we have were companies can market and advertise products that do not work as advertised and we are such passive consumers that we accept this and purchase something else to fill the gap.

If the product advertises hi-z inputs I expect them to work. I have a lot of instruments and all clip really badly.

If people returned equipment that did not function as advertised then we would have better products and superior quality control. There is to much competition for market space these days so inferior products at max profit are what it’s about or you lose momentum.

Steinberg got back to me yesterday, after testing with 2 guitars at various setting it seems with hi-z on there is a lot of clipping with both a gibson and variax, with pad on there is digital distortion and with it off it sounds awful, I expect a lot more from a £500+ soundcard when I have a komplete 6 I purchased for £150 that does a much better job.

I fear this will be returned but I am hoping not as it has everything I need but at present it had stopped me from being able to work on any tracks.

Mike