URGENT! 9.5 doesn't start. Crash on GUI Resources

Cubase
,
1

URGENT! 9.5 doesn’t start. Crash on GUI Resources. What to do?

2

Hi,

Could you provide some details of your system, please?

3

Same here with latest Windows 10 (1709), Steinberg UR44 on a i7 PC with 16GB ram.

Faulting application name: Cubase9.5.exe, version: 9.5.0.55, time stamp: 0x59e6a397
Faulting module name: Cubase9.5.exe, version: 9.5.0.55, time stamp: 0x59e6a397
Exception code: 0xc0000005
Fault offset: 0x0000000001c6073e
Faulting process id: 0x3d88
Faulting application start time: 0x01d36464771c7db0
Faulting application path: X:\music\Cubase\Cubase9.5.exe
Faulting module path: X:\music\Cubase\Cubase9.5.exe
Report Id: e17048b8-6b6a-4df0-9c31-acbdbaf13231
Faulting package full name:
Faulting package-relative application ID:

4

Hi,

Please share the whole crash dump file to be able to resolve it.

5

I hope this helps. I attached a link to a memory dump windows wrote while Cubase crashed.

https://drive.google.com/open?id=1yS8IzHKqh19ygzOLBAaG2QvG_bQtIUfs

Greetings,
Sascha

6

Does Cubase make a crashdump file? You can find it in Documents/Steinberg/crashdumps. It would be better to get a Cubase crash file, please. Thanks

7

Oh ok, didn’t know about that file.

===================================================================
Cubase9.5.exe Version 9.5.0 Build 55 - 23.11.2017 19:56

Timestamp is 59e6a397 (Wed Oct 18 02:43:03 2017)
X:\music\Cubase\Cubase9.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 41C6073E 01:01C5F73E X:\music\Cubase\Cubase9.5.exeBytes at CS:EIP:
48 8b 3b 49 8b 06 49 8b ce ff 50 08 48 8b d0 48
8b cb ff 57 20 48 8b d0 48 8d 4c 24 70 e8 20 03

The file containes the same error for every time I try to start Cubase.

Greetings,
Sascha

8

Again, please share the whole file.

9

As I already said, thats all it contains. But see for your self:

https://drive.google.com/open?id=1ajkIUg1nT2dS8ICWqCO1cPHXheBLucR0

Greetings,
Sascha

10

What about this error dump?

===================================================================
Cubase9.5.exe Version 9.5.0 Build 55 - 17.11.2017 13:18

Timestamp is 59e6a397 (Wed Oct 18 02:43:03 2017)
C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 2B45B527 01:0014A527 C:\Windows\SYSTEM32\nvwgf2umx.dllBytes at CS:EIP:
48 8b 41 18 80 78 38 03 75 32 48 8b 01 ff 50 18
48 8b 45 20 c7 00 c6 00 04 00 48 85 f6 74 03 48

11

I fixed it. I needed last update for Win7
BTW I hate 16 inserts! Good DAW mixer is when you see inserts and sends. It gives you opportunity to work fast. I’ve been using 8 inserts for 15 years. And I want fixed amount of inserts. Beginners pushed Steinberg to create more inserts which is nonsense. The less processing the better sound. Anyway if they want 250 inserts give them option to choose between 8 and 16. Steinberg as always shock me.

12

That’s a 32bit nvidia videodriver DLL.
system pecs please, os version, driver versions etc.

13

I’m glad it works on your side, now.

You can show Inserts and Sends at the same time in the MixConsole (window, not lower zone). You can also display just used Insert slots (what is the default settings), Cubase doesn’t force you to show all of them, this is your own decision. So you have an option.

More Insert slots was a long time freeze request from many many customers.

14

Has anyone with app/system crashes ever tried to repair/reinstall .NET 4.X framework? Wasn’t there a longer time ago bugs related to it?

15

If there is NVIDIA involved, try to experiment with different driver versions, please.