Thinkingcap, I agree and so do at least a couple of prominent and respected professionals in the world. One of the most awarded shows on network television uses a version of PT for their post that is about 8 or 10 years old. FWIW, I added a certain someone to my block list so I wouldn’t be distracted his nonsense. It works great until someone quotes him.
Brookfield, I wish I could help with your issue but I can’t. I can, however, give you some advice from someone who has worked in the motion picture industry for 15 years and started using computers for professional recording even before that; back when programs for the C64 and Atari were state of the art for MIDI sequencing and we achieved sync with our tape machines using FSK…
Listen to me.
After you sort this out you lock down your computer before you take another client. Full stop. I hope the PT info above proves to you that you need not upgrade your gear if it has been working fine for you so far. Once locked down you don’t try out any new and interesting programs or plugins on your DAW (that’s what a second computer is for), you don’t upgrade, you don’t connect it to the internet, and you certainly do not do anything on it that isn’t directly related to audio, not even word processing. You have a notepad in Cubase for notes so use it when you must. You owe the people who are helping you to pay your bills reliable service and you can go a long way in doing that by following the above advice.
If you do this and you do good work with what you have, you will develop a reputation for that good work and reliable service. Do this long enough, with consistency, and eventually you’ll earn enough money to upgrade to a new computer before you take the old one out of service. As it is, you have lost this client as well as anyone he might have recommended you to; after the computer is sorted you’ll need to do a lot of damage control. I would suggest you start by not charging this client. I don’t envy you but it’s not impossible to comeback after this if you have, up until now, not had such problems. It’s unfortunate that nobody ever told you this stuff early on but it is what it is and now you know, so learn from it and never let it happen again.
I really wish you the best of luck and hope someone can help you get your immediate situation sorted and under control. Try over at Gearslutz as well if you haven’t already. There is also a lot of good career advice over there from people who know (and as with here, some bad advice from those who don’t know).
I just went to your website. The way you are marketing yourself, you should know better.