Urgent: please review .dmp file

Cubase
1

I’m on a deadline and I can’t figure out why Cubase is crashing. It started crashing in 12 Pro and continues to crash in 13 Pro over the past few days.

I’ve updated all the plugins (instruments/libraries and effects) that are used. The audio driver is up to date (Apollo Twin).

I’ve imported all the tracks to a new project and the crash persists.

After 10-15 mins of recording audio, it crashes. The last crash report is from 10:20am this morning. It has crashed several times since then but there is no DMP file for them. It is now 2pm.

Here is a link to the .dmp file from 10:20am this morning.

Can anybody see where the issue is?

2

Just upload the file here.

3

According to the dump file, the crash happened in Kontakt 7.

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4

Thanks Martin. Can you tell which Kontakt instance or what library/samples that might be involved?

Do you just open the file in a text editor to see it?

5

Unfortunately, there’s not much higher-level data available. It seems Kontakt directly crashes in its startup routine. Without the source code or further debug information, it’s hard to tell which instance of which track is involved. I suggest to also contact NI.

6

Understood and will do. Thank you so much for checking it out for me.

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7

@Martin.Jirsak

the crashes aren’t generating any .dmp any more, after the kontakt libraries used were updated (orange tree samples).

how do I troubleshoot the cause of crashing when there is no .dmp?

8

You are pinging the wrong Martin :slight_smile:

Have you updated your Kontakt to the latest version available?

You have received the info that most likely Kontakt is the root cause for the crashes. There is not much to troubleshoot except removing Kontakt from the project and/or to forward the crash dump the the folks at Native Instruments.
Maybe it’s a certain instance of Kontakt in your project as this instance might be set to a state exposing faulty code. So you could remove Kontakt instances in reverse order. The latest added instance should be removed first.

I hope you can meet your deadline.

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9

Ah, one more thing you can try:
When you start Cubase, hold Ctrl+Alt+Shift (PC) or Cmd+Opt+Shift (Mac) until a dialog opens. There you can temporarily disable the user preferences.
Try to do that as well.

10

You also need to run “chkdsk /f” from a cmd prompt (right-click and run cmd prompt as administrator first). The error said that it tried to access a virtual address and was denied access. Maybe repairing disk permissions when running CHKDSK can help.

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The strange thing about the crash report is Cubase stopped generating them since I updated a Kontakt library I was using. Kontakt 7 was already up to date. Since then, the crashes persist but there are no longer any crash reports.

I just tried forcing Cubase to regenerate the preferences (also removing those of versions 11 and 10 so they are not copied). I’ll see how that goes.

12

That’s an interesting find. It’s seems to happen when I hit stop during recording audio. It freezes then Cubase crashes completely, ie disappears from Task Manager.

I will try this, thank you.

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13

So far, trashing preferences ie. forcing Cubase to generate default preferences appears to have fixed whatever was causing the crash.

It was a wild goose chase with vst and sample library updates but what lead me to try regenerating preferences was that I noticed a “mediabay” process still present in the task manager after Cubase was "end task"d. I don’t know if that was actually a problem but I thought it might have something to do with the mediabay preference.

Thanks everyone for chiming in with troubleshooting ideas.

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