New to these forums so i may have posted in the wrong section. Really sorry if this is the case.
I own Cubase Elements 11 and yesterday i decided to upgrade to Pro version. I did no research on the topic and just bought the upgrade. Three hours later i realized that activation process is different from Elements version and i need a USB-e-Licenser to activate the product, which is a physical object and not a software (shocking).
I think i paid for USB-e-Licenser and for the shipping (not sure to which location though). So what are my options now?
Do i need to wait until the USB-e-Licenser is delivered to me? Since i live in Moscow i’m unsure about the possibility of it being delivered to me…
Or do i just buy one here in Moscow from any company? In this case, is it possible to get the money i paid for USB-e-Licenser and for the shipping back?
I already sent messages to:
US Steinberg support - lifeless robot told me that they can’t access accounts outside of US due to laws in Germany
Asknet support - no response as of yet
Yamaha Music in Russia - no response as of yet
DHL in Russia - made a phonecall and they said that they don’t know about cases of Steinberg USB Licenser deliveries to russian customers
The way i see it - best-case scenario for me is: i cancel USB Licenser delivery, get a refund for it AND for delivery, then i just order the thing from some company in Moscow.
So how do i do it and what are the chances of it becoming a reality?
Thanks in advance!