I had a working USB eLicenser (one month old) with several VSL licenses on it. Ordered Cubase Pro 11 and downloaded and installed the software. Wanted to activate my Cubase Pro 11 license and then all of a sudden my USB eLicenser was not recognised anymore.
When I insert the USB eLicenser in a my Windows machine, it flashes 3 times and then stops. The red light is gone and the eLicenser looks dead (not sure if that is the case).
What I did so far:
- Removed eLicenser software completely and re-installed the latest version. Did the maintenance check and get an OK on all 6 items. However the USB eLicenser is not visible and not recognised.
- Did this on 2 Windows 10 Pro version 2004 systems and tried several USB 2.0 and 3.0 ports.
- Followed all the online Steinberg advice for problems with USB eLicensers to no afail.
- Submitted a support ticket with log-file 2 days ago, but no response yet…
Windows 10 Pro version 2004
Intel i7-8700K CPU
16 GB RAM
Waiting for Steinberg support, but maybe help is faster through this forum. Any suggestion is welcomed.