Hi everybody. I am a new membership of steinberg forum.
I have spent couple of times in this forum but I could not fix my problem. I hope somebody can help me because I am really stuck in a difficult situation. First of all thank you very much in advance.
My problem is about Cubase Artist 10 update from Cubase LE/AI 4 or higher version. I bought a new product in order to update my Cubase LE 9 to Cubase artist 10. Steinberg shipped to me a new usb-licenser. However, when I use this usb-licenser to update previous version, elicenser can’t identify the license. I mean no related Cubase program can be found. I really searched the solution of this problem in steinberg official website, steinberg forum and internet as well. Yet, I found two main topics that releated with my problem but I couldn’t see any solution for my situation. I tried to send an e-mail to steinberg but I could not find a related e-mail adress. Maybe this topic would be very classic, but I write to here as a last resort. I really need a help about this situtation. Otherwise, I really do not know what should I do… I shared some screan captures for presenting the details of problems. The additional informaition about my licenses are below;
These are my new products.
- Cubase Artist 10 Upgrade from Cubase LE / AI (4 or higher), Essential or Sequel / Download Version
- USB-eLicenser / Required to activate, try and use products like Cubase Pro/Artist, Nuendo and WaveLab Pro / Package version
This is my previous product.
- Cubase LE 9 Soft-eLicenser 5389852143 12******** [mod edit]
Here the link for my problem in details (screen captures).
Thank you very much again. Hope I can fix this problem under favour of your helps.