Video Glitch Problem

Nuendo
#1

Hi,

I’m having an issue with vídeo running on Nuendo 8.2 and Cubase 9.5.

I hit play and about 10 seconds after, the video glitches. I have the softwares installed on 3 computers running Windows 10 , but this problem only happens on computers without offboard graphic cards.
The solution by now is to disable and enable the video window. But I literally have to do this from 10 to 10 seconds, every single time I hit play.

I tried almost all the codecs and formats suggested here https://helpcenter.steinberg.de/hc/en-us/articles/115000808250-New-video-engine-for-Nuendo-8#codecs_and_settings
MP4, MOV, AVI
ProRes, h264, JPEG

I have Live 10 and Reaper running on these same computers, and have no trouble using video on these softwares.

Any help? It’s getting impossible to work.

20180728_164650 (1).jpg
20180728_164650 (1).jpg4128×2322 409 KB

#2

I have seen this issue on one computer here which is the only one using Intel onboard graphics:

Let’s compare specs:

Mine is a Core i7 8700 with Z370 Chipset and onboard graphic.

Please let me know your specs

#3

Hi Bernhard,

Mine is a Dell Intel Core i7-7700
Onboard Intel HD Graphics 630

Did you solve your problem?

#4

ok, it seems to be a specific incompatibility with Intel HD graphic,
I will report to Steinberg and see if they can repro this behaviour:

IMG_20180530_163535723.jpg
IMG_20180530_163535723.jpg4160×3120 1.94 MB

#5

That would be great Bernhard!
Thank you!

#6

Please take this suggestions without offense. How about adding an inexpensive, dedicated video card?

#7

I’m seeing this problem too because, ironically, the dedicated dock video card is Intel HD P630.
I will eventually get an eGPU but it sure would be nice for this to work with the Intel HD chipset.

#8

Hello!
I seem to be having this issue also now with 8.3. Odd enough, didn’t happen with earlier versions. Don’t want to roll back.

Anything else to try but to buy a graphics card?

#9

Hi Tumpii, I got this issue solved after a lot of drivers and updates, from Windows and the Video Card (drivers downloaded from the Intell website).
Today the problem returned, still on 8.2. Then I downloaded the new Intell deiver and Nuendo 8.3, but this time it didn’t fix. Now I don’t know what to do.

#10

This sucks. Big time.

#11

I’m a Cubase 8.5 PRO user and I’m having the exact same issue, also with Intel Onboard HD Graphics. It’s absolutely frustrating and it’s killing my workflow. Other DAWs I have don’t show this problem. I had no luck contacting support in this regard. Of course, I should upgrade my graphic card but that doesn’t justify Steinberg having such A HUGE flaw.
glitch.png

#12

Hi Bruno, the only way I found out to get this fixed it is to get you video card driver updated.
You can use this link: https://www.intel.com/content/www/us/en/support/detect.html

I got this fixed once, then Nuendo release an update and the problem returned. This second time I couldn’t fix it because Intell website accused my computer to use drivers from Dell. I had to wait about 6 months until Dell release an updated driver. Now it is working just fine.