# Video Player Keeps Crashing

**URL:** <https://forums.steinberg.net/t/video-player-keeps-crashing/866718>\
**Category:** Cubase\
**Tags:** video-engine, cubase-12\
**Created:** [September 2, 2023, 10:09pm UTC](https://forums.steinberg.net/t/video-player-keeps-crashing/866718 "2023-09-02T22:09:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Zarky](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/zarky/32/223314_2.png) [@Zarky](https://forums.steinberg.net/u/Zarky)\
**Post date:** [September 2, 2023, 10:09pm UTC](https://forums.steinberg.net/t/video-player-keeps-crashing/866718/1 "2023-09-02T22:09:14Z")

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Hello,  
my Video Player Keeps Crashing,  
when I open it or click on it Cubase just completly freezes, I can’t find anything on the web about it. It didn’t happen when deactivating preferences at first, but then I opened the player where it worked and opened it again with all preferences. Crashed again. Then preferences deactivated and I open the same file. It crashed. It don’t really know what to do so hopefully someone can help 🙂

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**Author:** ![reberclark](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/reberclark/32/2228_2.png) [@reberclark](https://forums.steinberg.net/u/reberclark)\
**Post date:** [September 2, 2023, 10:18pm UTC](https://forums.steinberg.net/t/video-player-keeps-crashing/866718/2 "2023-09-02T22:18:47Z")

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What is the video format? In project setup is the frame rate matched to the video?

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**Author:** ![Zarky](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/zarky/32/223314_2.png) [@Zarky](https://forums.steinberg.net/u/Zarky)\
**Post date:** [September 2, 2023, 10:43pm UTC](https://forums.steinberg.net/t/video-player-keeps-crashing/866718/3 "2023-09-02T22:43:34Z")

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I actually can’t tell you anymore, but I guess they match. The thing is, I am at a point where I can’t start any project because it will always start the video player and the frame rate doesn’t really matter because even without a project loaded and just within the Cubase desktop (So I start Cubase, then don’t open a project but close the Hub, the open the video player) it still crashes.

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**Author:** ![st10ss](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/st10ss/32/145012_2.png) [@st10ss](https://forums.steinberg.net/u/st10ss)\
**Post date:** [September 3, 2023, 12:45am UTC](https://forums.steinberg.net/t/video-player-keeps-crashing/866718/4 "2023-09-03T00:45:18Z")

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We miss the basic information. OS, CPU, GPU, Cubase version and edition?

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**Author:** ![reberclark](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/reberclark/32/2228_2.png) [@reberclark](https://forums.steinberg.net/u/reberclark)\
**Post date:** [September 3, 2023, 1:28am UTC](https://forums.steinberg.net/t/video-player-keeps-crashing/866718/5 "2023-09-03T01:28:29Z")

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I’m not at my machine right now to test this, but if you try to open the video player without a project open - could that be the problem?