VST Connect bug problems in 9.5.10

hi guys,

I dont no what is going on but when i login to my user account via the vst connect inside cubase, i try to get the key to give to the artist by pressing the ‘ID’ button but it has disappeared, i logout then back in agin and i see the id button for a micro second then it disappears again, making this feature usless because i cant use it, i end up having to load up cubase 8.5 if i need to use vst connect.