VST Connect - issues

I have been using VST Connect with a client due to Covid and have run into numerous problems that I’m hoping someone can help me with:

  • latency on talkback
  • inability to play midi tracks in real time - lots of latency and unable to hear the track unless I record and playback

I’ve read through the article for troubleshooting but am having trouble with that as it’s about 5 years old and I am on Cubase 10.5 (latest version) and also have the latest version of VST Connect installed.

Thanks in advance! If it would be at all possible to connect with someone to help me troubleshoot things, that would also be super!!