VST Connect Pro upgrade to Pro 5?

I was using the VST Connect Pro in my Nuendo 12 and I wanted to upgrade to version 5 so I paid for the upgrade on site. But after I installed it, it would not activate and said that I do not have a VST Connect Pro license so I cannot upgrade. I am confused, isn’t there already a working version of Pro in Nuendo 12? Or is it just a demo version, but it didn’t say demo on it, it was fully function.

Sorry, but Nuendo only includes VST Connect SE. If you check your USB-eLicenser, you might find that VST Connect Pro was running off your “All Applications” license, which allows you to use most eLicenser-based Steinberg products for up to 25 work hours.

Please contact Steinberg Shop Support for a refund: