I’ve been using VST Connect with artists on PC’s and Mac’s and it’s been great. I’ve recorded amazing tracks and the setup has been easy. Until today. I have a client back in Sacramento, and I’m in Nashville. She’s on Windows. We got her user name and account setup, I found her and connected to her. All good. I set her Focusrite Scarlett inputs correctly in the Performer section. I could see the mic inputs on the meter. All good. She could hear herself in her headphones hooked up to the Focusrite headphone jack. But I could not hear her mic even though I could see the meter registering, And she never could hear the music track. It was extra frustrating because this is the first time I could not get VST Connect working. Not hearing what I was seeing on the meters was extra frustrating. The only way we were communicating was via FaceTime video. I even used that to check all the sound settings on her end. All the Focusrite device settings were correct, 48k etc. I’m not a Windows fan, but I’ve used VST Connect with Windows users and Mac users, I know how to set up an audio device. My main confusion is why I could see the mic audio input but not hear it. And why she couldn’t hear any of the music I played. We checked all the input monitoring settings but nothing helped. We even disconnected the Focusrite and put it back in, Restarted VST Connect multiple times. Changed her mic input to channel 2 instead of 1. Checked all inputs. Headphones. etc. Argghhh. I have no more ideas. Anybody here have a suggestion?
Thanks. I feel better just typing this.