vst instrument patterns not loading (all files missing)


i upgraded from artist 8 to 8.5 less than 24 hours ago and somethings wrong in vst.
in groove agent se4 when i load up a drum pattern (i.e. Brush Kit) it tells me the files are missing.
it reads at the top of the pop up window; missing sound archive (double click to register).
i double click and it takes me to folders that have no necessary drum function.
basically, none of the patterns are to be found.
it reads at the bottom of the same pop up window; 31 missing files (this is with regards to Brush Kit).
this happens not only with the Brush Kit but with all vst instruments in the vst folders.
it then goes on to say files are missing and asks; please check installation
the entirety of the files pertaining to the vst are missing and i cant find a solution.

none of the youtube tutorials mention this possibility and I can’t find anything in the instruction manual.

i went back to trying artist 8 and the same problem has started happening there.

can anyone instruct me on what to do?


Register your eLicenser to your MySteinberg and download the Cubase 8.5 full installer from there.

the registration page tells me - this eLicencer number has already been registered by another user.

i don’t know why. i am the only person who uses this computer and this account.

Check all of your email accounts and use the search the function to check if you haven’t created a MySteinberg account before. If you can’t find anything contact Steinberg support by clicking My Support in your MySteinberg and tell them about your situation.