Vst Live activation

Hi everybody.
I just purchased Vst Live but I cannot activate it. No licence in Steinberg activation manager and when I try to sign in the server doesn’t respond. Any solution please?

Hi, have you reached out to support with some details already? If not, could you send the Steinberg ID and the Download Access Code you intend to redeem as a private message. Also, a screenshot of the error message would help. Thank you!

I went in safe mode and run first aid for Macintosh HD, after that VST live worked fine. But now I have a problem with Cubase & Dorico licences. I reached the limit and cannot deactivate because I have no access to older computers.