I’m trying to contact the support center about 2 issues I have with Cubase but, apparently even if I receiver the automatic message from
Steinberg, they never contacted me again. Any idea? It’s already more than 2 weeks, is that normal?
About the issues, maybe someone can help.
the message “VST sound library not found” appeared suddenly at the opening of Cubase (no internet connection used, no files changed
or removed at all). If I ignore the message Cubase works normally apart from having lost many of the preferences I decided.
How do I repair it? Should I “remove” (it’s one of the options given inside the error message) or am I further damaging cubase?
the graphic card that I have (AMD) is apparently incompatible with cubase, as the support service (they answered then…) once told me.
Basically it causes crashes and the internal sampler is not usable at all. I asked them if there is a list of compatible graphic card in order to change
accordingly but they never answered.
thanks a lot for helping
Matteo Nahum, Valencia- Spain