VST Transit: Connection Error. Please Try again later.

hoglibogli · April 29, 2020, 4:22pm

When I try to login to VST Transit in Cubase VST 10.5.12.123 (WIN 10). I get an error message saying “Connection Error. Please try again later”.
This goes on now for more than 2 days. So I guess waiting wont fix the problem.
I changed my My Steinberg password a couple of times (one without symbols etc) and can login on the steinberg.net website. But that did not help at all.
Any suggestions?

Thanks

Vincent

musicullum · April 29, 2020, 4:31pm

can you log in with mySteinberg in your webbrowser, using the very same credentials?

hoglibogli · April 29, 2020, 5:33pm

Yes

hoglibogli · April 29, 2020, 5:34pm

…And all software is registered there

hoglibogli · April 29, 2020, 11:05pm

I just tried to login on IOS VST Transit Go, Unfortunately with the very same Error Message.

musicullum · May 1, 2020, 7:59am

Could it be that you have an ampersand (‘&’) in your name? There was a bug in all VST Transit targets that would prevent login in this case.

hoglibogli · May 1, 2020, 10:17am

No

hoglibogli · May 25, 2020, 11:25pm

So it turned out that my internet Connection (Fibre-optical 1Gbit) does not work with the mysteinberg login. These newer connections don’t provide a public ip4 address.
So no VST transit for me.

SteveBee · May 26, 2020, 4:58am

Who is the provider and where are you located?

hoglibogli · May 26, 2020, 7:20am

Germany \ Deutsche Glasfaser

musicullum · May 26, 2020, 10:31am

IPv4 could be a problem. Could you pls provide the exact wording of the error message?

hoglibogli · May 26, 2020, 10:34am

It is the title of the thread
But don’t worry I have mailed with the developer and it is just not working for now. I can use a mobile connection in urgent cases.
I just wanted to let others now in case they are experiencing the same issue.

musicullum · May 26, 2020, 11:13am

ah sorry, didn’t find it initially.
Can’t find any reason why login to mySteinberg should fail. Lack of IPv4 support might cause problems when connectiong to a peer later in the process (we are working on that), but basic login should just work.
A quick lookup (see link) shows that this might be a general problem, but then you should have difficulties logging in via your browser as well. Will check once more what might go wrong.

hoglibogli · May 26, 2020, 9:47pm

Thanks again for helping.
I know that my internet connection behaves differently. But to my understanding that is true for most fibre optical connections unless you pay a lot more for a “business” connection.

I found out that I can connect with VST Connect Pro if I don’t use the Mysteinberg login but the old number/key method instead.
Maybe that helps you to understand where things go wrong here.

musicullum · May 27, 2020, 7:52am

Thanks for the report, it does help. Still a mystery why mySteinberg login fails, will keep an eye on it.

KrunoslavMusic · December 23, 2020, 10:51pm

I have the same problem with VST Transit and VST Cinnect Pro 5 but I think nothing is wrong with my internet connection or ipv4 .
I can login on website with MySteinberg id but on VST Transit I have same error