Earlier I was having problems installing Dorico from the download assistant, so I filed a request to tech support. Unfortunately the tech staff are not making any effort whatsoever. Just look at this conversation:
Subject: Download missing
Description: Hi, I installed the Dorico download assistant and entered my activation code in eLicenser successfully. But the download assistant sits there with a blank table of downloads and does nothing. I tried restarting the assistant after activating my license in the attached eLicenser dongle, but it still does not figure out that I have a download available. Is your system overloaded now? Please let me know when I can download the product. Thanks.
Thank you for contacting the Steinberg US Support team. My name is Chris and I will be assisting you with your request. I’m sorry for the trouble. I would suggest using the Steinberg Download Assistant from > http://www.steinberg.net/en/support/downloads/dorico.html
I believe this should resolve your request, so you may receive a survey. That said, if you are still having the same issue, you can reply to this email and I will be happy to help further. Thank you.
Steinberg US Support
Really? He thinks I should use the download assistant instead of the download assistant? Users beware: as of today, there is no tech support for this product. Fortunately Daniel solved my problem before this other guy sent his robotic reply.