Wavelab 13.0.10 crashes during start-up. I have tried to find out if it’s a plugin causing it. I have checked AI (Mistral), which suggested I could use “Tracer” to find which plugin could be problematic. But Tracer doesn’t seem to work? I have tried to remove the latest added plugins, but that didn’t change anything, crashing persists.
I’m in the middle of a project, so need some help on this!?
::
Mads
You could try to back up the preference folder and then clear it. Also the cache folder and see if it will start.
Try do delete this file:
Windows:
C:\Users[UserName]\AppData\Roaming\Steinberg\WaveLab Pro 13\Preferences\General.dat
or
Mac:
/Users/YourName/Library/Preferences/WaveLab Pro 13/Preferences/General.dat
Thanks for the suggestion (had a busy day so late answer). Deleted the General.dat file, didn’t change anything. Crashing persists 
Do you have a crash log?
Are you Mac or Windows?
On Mac:
Open
• Finder > Go > Application > Utilities > Console.app
• Then see “Crash Logs” on the left side.
• Right click on the WaveLab crash entry, and choose “Reveal in Finder”.
• Then send me that file.
On Windows, Windows stores the crash dumps at this location:
%LOCALAPPDATA%\CrashDumps
I have a long list of crash dumps (I’m on Windows 10). I Tried to upload just one but the file was too big. Where exactly should I send it to? And will one of them do?
PS: I’m busy most of the day, but back in the afternoon.
Thanks for your suggestion Puli. I tried to clear the preference folder (back-upped). But I’m uncertain what consequences there could be. Anyhow it didn’t help. Haven’t cleared the cache folder. I’m waiting for next step from PG.
Check my previous message. I haven’t received a crash-dump yet.
Oh I did check your message, maybe you didn’t get mine. The latest crash dump file is over 30 MB so it can’t be uploaded here. How exactly should I send it..?
Didn’t you see my Private Message?
Not I did not - wasn’t aware of it. Will send files just now.
Thanks!
From your two crash downs, only one “speaks”.
And it tells that a crash happens inside a plugin called:
soothe3 b4
Does that tell you something?
It tells me that Soothe 3 is coming and it’s not as WaveLab friendly as Soothe 2 and Soothe original have been.
Hopefully they can get it sorted before the official release.
I have now removed the plugin, but it still crashes. I have just sent the latest crash dump file.
PS: I’m off-line just around two hours from now, but hope there is good news when I return.
Unfortunately this does not Help.
If you start WaveLab while pressing the Control key, do you reach the startup assistant window?
Yes I do!
I can create an empty project without any problems.
Therefore, when does the problem happen?..
I usually reopen a full project all the panes of different montages and wave-files contained in the project. It’s the way my different work is organized so to say.
But I tried just to open a single montage - a recent back-up of the montage I am working on at the moment, including all plugins, groups and edits. Then it crashed again.
