Wondering if anyone has purchased the MP3 encoder upgrade and not have Cubase or WaveLab Elements 8 recognize the encoder.
I’ve upgraded to WaveLab Elements 8 recently and just encountered a limitation on exporting files to MP3 file format. I never had that issue with WaveLab Elements 7.
So I followed the software recommendation to purchase the Steinberg MP3 Encoder. I purchased, downloaded, installed the encoder software and updated the license. Unfortunately, WLE 8 does not recognize the software. It keeps coming up with the message that I’ve exceeded the 20 usages and need to purchase the encoder. I’ve restarted WLE8, restarted the computer, and even tried to export to an MP3 file from Cubase 7.5, and it still says I can’t ‘save’ unless I’ve paid. (sounds like a Monty Python skit! and I’m always up for a good argument!!)
I’ve reached out to Steinberg for assistance, but it’s only been several days, so don’t expect any fast turnaround. I did notice that there is a soft-license that shows the limited usage, as well as the new USB license that I just purchased. Wondering if they could be conflicting with each other.
At least I got the invoice says that I’ve paid for the encoder. Now I just need Cubase 7.5 and WLE 8 to recognize the software.
Looking for some good advice