Wavelab Pro 11.1 stops on start

Check this:

Not sure how this helps.

All licenses are there. I updated the SAM but this is only used for Cubase and Dorico for the time being.

Strange thing being that sometimes I get the message from SAM that I have successfully activated WL Pro.


I’ve tried all the things suggested by Justin_P. The e-licenser maintenance cycle now finishes, but Wavelab 11.1 still says “no valid licenses found” and I get a “no valid licenses to upgrade” when I try to enter my activation code in the e-licenser control app it says there are no available licenses for upgrade. At this point I’ve lost all access to Wavelab.

Have you tried installing WaveLab 11.1 via the Steinberg Download Manager app? I’ve heard of that helping.

I assume you’ve fully deleted your entire WaveLab 11 Preferences folder? You can back it up first and it’s kind of a bold move but it might help.

For whatever reason, the fix seems to be different for different users.

I still haven’t got WL11.1 to start as a foreground process. That is, it will start as a windows background process without GUI. I suspect that it has to do with the licence manager. In the eLicenser I see the WL11 license. Today when I started up I got the messages shown below. Why is that? WL11.1 does not yet make use of the new licence system as far as I know.

WL-SAM-message

That’s not the solution.I did that twice since the begining.
The issue is related to SAM on some systems.
It seems that Wavelab 11.1 can’t trigger the SAM exe properly.
I believe that as soon as Steinberg do a hot fix for this or update the online authorization like Cubase all will be fine.

I think and hope you are right…

I received the voucher today and after a lot of trouble and SEM reinstall now Wavelab 11.1 works on Mac 12.2.1.
Later I’ll check and report back on Windows 11 but I assume it will work now.

Nope don’t work on WINDOWS 11.
Wavelab 11.1 stops on start.
All re-installed,updated and activated on SEM and e-licenser dongle.
(Cubase 12 Pro works fine,Wavelab 11.0.30 works fine)

Did you try deleting your Preferences folder? You can back it up first in case you care to put any certain files back.

There are some precise files you could possibly delete but deleting the entire Preferences folder is simpler, but causes more settings/presets loss.

Nope that didn’t work neither…
Any more ideas?

Unfortunately no. You may have to contact Steinberg support or see if PG has any ideas.

A screen shot or video of any messages or behavior can help.

I run the program and Wavelab check licenses and then it closes.
No messages.
Wavelab 11.0.30 works perfect,Cubase 12 Pro perfect.
My licenses shown as activated at SEM.
I’m gonna remove everything and try another install.

Not worked.
Went back to 11.0.30 and all works perfect.

I also switched the licensing system by using the voucher. Then, again, I installed Wavelab 11.1. But, again, it starts in the background and doesn’t show on my screen. I was hoping that changing the license to SAM would solve my problem but apparently it does not. I hope this can be resolved soon. For now I will return, again, to WL11.0
Thanks.

“You may have to contact Steinberg support or see if PG has any ideas.”
Support send me to a local distributor that never answer my emails.

PG already provided several suggestions at an earlier stage but, indeed, I think I will contact steinberg support (sometime little slow, but they always solved my problems in the past)…

I found this today:
I made a shortcut of the SAM.exe (Program Files/Common files/ Steinberg/SAM)
And click it immediately after click Wavelab then I’m receiving this message:
“An unknown interapplication communication error occurred. In case the problem persists, please close all applications and restart your computer.”
Then Wavelab 11.1 starts.
That’s the only way I’ve found to run it.
Closing apps and restarting as message suggest don’t fix the problem.

Yes. I get the same error message (already reported about this earlier). But indeed, first clicking WL and then SAM will start WL 11.1