I’m a drummer and my timing is usually spot on. This however, was a train wreck on stage. I have asked for leniency - I wonder if the Steinberg Gods will help? I still have to pay for the Nuendo upgrade and the studio budget is . . . on a budget.
Good news! There is a 14 day option to deactivate and ask for a refund. Then I can re-purchase. Very good service response to my ticket, direct from Germany.