I have bought some multimedia tracks to work on and recently when on ipad Pro i start to import the individual tracks onto my cubasis 2 to then copy onto a new project i find that for some reason as well as the track i want uploaded i also get lots of other files uploading at the same time.
I now have a massive track listing which is filling up my ipad and have to spend a hour individually deleting each duplicate, sometimes 30 duplicates on there, just cannot fathom why and wary of uploading more until this issue fixed,
Thanks for your message.
Please provide us with a detailed report, using our bug form below.
Best wishes,
Lars
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2. Description (Provide a detailed description and list the step by step process to reproduce the issue to help the team to understand and reproduce the problem)
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Thank you for your prompt reply, i will respond here as the forum does not let me upload a photograph/screenshot for you to view
This has only recently started occuring and have lots of new tracks i need to upload so fingers crossed we can sort this.
Attached is a screen shot showing duplicate tracks in the “audio” section. I have not uploaded any new files today, i did log in earlier and played some tracks and just logged in again to Cubasis and already a few duplicates that were not there earlier.
Yesterday i uploaded about 14 files onto a new project and i then found numerous other duplicates being uploaded in the “audio” also of previous work i had done, some were up to 50 duplicates of each file and i literally had to go through them one by one deleting them, took me almost a hour and very wary of starting any new work as this has happened several times now and filling up my ipad pro memory,
As mentioned above, please let us have a step description to allow us reproducing the problem.
In addition, create a short clip that clearly shows the steps from scratch, and share the download link (e.g. Dropbox) with us via private message.
Please do we have a update here, i have not logged into my Cubasis for a few weeks and now just logged on and literally hundreds of duplicates created and rendering Cubasis unworkable and the duplicate files are using up memory space on ipad,
Thanks for your message and for providing us with the additional information, which has been shared and reviewed by our engineering.
Please launch Apple’s Files app and have a look at the Cubasis directories. There you should locate at least a single ZIP file, which likely is the reason for the duplicated WAV files.
Please delete the ZIP file(s) and let us know if it helps to immediate resolve the problem.
