I received an email in which you offered me a free upgrade to cubase LE 11. After downloading, enter serial number and perform product reactivation, My steinberg removed my Cubase Elements 10.5 license, leaving me with a lower-level license with less benefits and services than I bought. It has not been possible to reactivate it with any method since it requests a new serial.
Note: Before there were two licenses, one for cubase LE 9 and one for Cubase Elements 10.5. Now I only have cubase LE.
I already notified in the official emails but I have not received a solution and I have many projects that I must finalize for delivery. I ask for the favor of a prompt solution, thank you very much