Whenever I open Dorico my audio interface disappeared

Dorico
#1

Hello everyone,

I wonder if anyone has the same problem, my audio interface is Steinberg UR22 mkII. I used it for many software and it always been fine until recently I started using dorico, the problem is that whenever I open Dorico, my interface would disappear from output device and It’s really weird for me, hopefully I can find some help here! thank you.

K

#2

Dear all,

I wonder if anyone has the same problem as me?
I am currently having Steinberg UR22 MKII audio interface, but weirdly, when I open Dorico, my interface won’t be found anymore as a output device, hopefully I can get some help here! Thanks


K

#3

Welcome to the forum, kurorokino. I’ve never heard of this specific problem before. Are you on Windows or Mac? Have you installed the latest UR-22 drivers? You can find them here.

#4

Also, do you have some other application open that uses the UR? If you are on Windows, only ever one application can access the UR.

#5

Thank you all for replying, I fixed the problem by deleting the drive that I had before, now it’s finally working!

K

#6

I am having the exact problem again and seemed not to be able to fix this time, have download the latest driver for UR22 mkII. But still whenever I open Dorico the interface just got disconnected from the output and couldn’t be found again. Please can someone help me?

#7

Please start Dorico and from the main menu choose ‘Help > Create Diagnostics Report’ and the corresponding zip file attach here. Thanks