Where is my last support ticket?

Last December 31st I sent a ticket to Steinberg with my account (ticket ID # 360584, I have the email). He never answered me, and, I’m going to look now, and I see that the ticket is not in my request tab, it was deleted. Why?
Having original software is supposed to be an advantage, among other things, because we are entitled to great support, but no, it seems.



Sorry, I don’t know why.

Can we help you with your issue here on the user forum?