I’m really angry with the lack of support of Steinberg.
I’m a registered user of Halion Sonic for years and i’ve been using it without problems until the day i upgraded to Halion Sonic 2.
Since then a lot of instruments simply does not load anymore and the VST keeps forcing close my DAW (Ableton) when i try to open a new project using the VST.
I tried to get support in MySteinberg area, but it keeps redirecting me to another page that redirects to a guy in Sao Paulo (Brazil) and this guy takes weeks to reply and really doesn’t help at all.
I live in Brazil and trust me, everything imported here costs an eye and i really think it’s a total disrespect not having a good support.
I don’t want to contact support in Brazil because it sucks, i want to contact a qualified support no problem if it will be in english by email, chat or forum. I just need my Halion Sonic working again. I paid for an upgrade and got only problems since then.
How can i really get support ?
Thanks in advance !