Who do I contact to resolve registration oddity?

Cubase
1

Hi, sorry. Cant find an answer to this issue. I purchased Cubase 8.5 directly from Steinberg. The elicenser is loaded in with all my other legacy Cubase products. Cubase 9 upgrade downloaded with installation, no issues. I went through the registration process, but it didnt seem to “stick”, because later I got a “register your product” prompt when launching cubase. But I checked the “already registered” box. Then I got the prompt again upon next launch, then I went through the required steps , and apparently THAT didnt take either.

Elicenser says “No products found on this eLicenser.”

What am I missing? Thanks in advance!

2

You need to upgrade the license using the code Steinberg sent to you. The elicenser is empty? But what about your Cubase 8.5 license?

3

Thats just it. None of it makes sense. I of course HAD to enter the steinberg code to get the update or to install the software at all. Maybe I just need to contact them and figure it out.

4

Did you enter the upgrade code in the elicenser software? Can you open Cubase or not?

It is possible to create a support tickt inside My steinberg area. Login and you will see it there.