Why can't I get the grace-period update to C6.5?

[chase]

I’m repeating here a post I added to a thread in the less prominent C4-5 sub-forum:

https://www.steinberg.net/forum/viewtopic.php?f=20&t=29097

@chase

Why can’t I get the grace-period update to C6.5?

I just activated my C6 upgrade from C4. As expected my license is for C6.5, and I’ll be entitled to a free upgrade to C7.

However, I’m not inclined to try new versions of software (including Cubase) until it’s been in use for several months. Nevertheless, once I’ve had some experience with C6, I would like to try C6.5.

After entering my eLicenser number, the grace period web page tells me an update to C6.5 is available to me, and gives a link it, but the link is broken.

The following grace period updates are available for the eLicenser XXXXXX XXXXXX:

Product > . . . . > Download product

Cubase 6.5 . . Cubase_6.5_Update.exe (0.72 GB)
. . . . . . . . . . Cubase_6.5_Update.dmg (0.73 GB)

o Please download Cubase 6.5 now via the download link above.

o Install Cubase 6.5 and check in the eLCC application, if the Cubase 6.5 license is available. If not, please click on “Maintenance” and the license will be transmitted.

o You can download Cubase 6.5 at any time from this web site by entering the eLicenser number.

But, no, I can’t download C6.5 because the link is broken - “The page cannot be found (404 Error)”.

Is this just a mistake or does Steinberg actually have some reason for denying me access to the software that I have a license to run?

[Arjan_P]

Take it up with either Steinberg support or your reseller. I’m sure they’ll help you further since you have a valid 6.5 license. This is a user forum. Another thing you might try is download the 6.5 Trial (if it’s still up). With your license it will just be the full version of 6.5.

[chase]

^
Thanks, Arjan P.

I can’t find a 6.5 demo, but I have found a link to updates C6.5.0, 6.5.3 & 6.5.4, here:
http://www.steinberg.net/en/support/downloads/downloads_cubase_65.html

The 6.5.0 one is 740MB, and the text above it says:

CUBASE 6.5.0 UPDATE

Download the update to Cubase 6.5.0 from an existing Cubase 6.0.x installation here

so that looks very much like what I’d need - ie it looks to me like what you could use to implement a paid update from 6.0 to 6.5 (and then follow up with the 6.5.3 & 6.5.4 updates).

I’m not misreading that, am I?

[system]

The 6.5 demo is available, I grabbed it last week while waiting for the box. A little legwork is all it takes to find. Heading out, ATM.

[are_74]

@chase

^
Thanks, Arjan P.

I can’t find a 6.5 demo, but I have found a link to updates C6.5.0, 6.5.3 & 6.5.4, here:
http://www.steinberg.net/en/support/downloads/downloads_cubase_65.html

The 6.5.0 one is 740MB, and the text above it says:

CUBASE 6.5.0 UPDATE

Download the update to Cubase 6.5.0 from an existing Cubase 6.0.x installation here

so that looks very much like what I’d need - ie it looks to me like what you could use to implement a paid update from 6.0 to 6.5 (and then follow up with the 6.5.3 & 6.5.4 updates).

I’m not misreading that, am I?

Yup,that link will work. I did update 5 days back